eBusiness can be defined as the transformation of key business
processes through the use of Internet technologies.
eBusiness is not only the buying and selling of goods over the
Internet but instead it is the use of Internet technology to impact all areas of your
business. Other Services included are:
Educating a broader customer base about your products or
services
Reducing expenses involved with mail and calls by providing an
alternate means of communicating.
Keeping current customers aware of issues
eBusiness is all about making it easier for people to do
business with you! This increases the potential for:
Increased customer loyalty
Increased revenue
Lower costs
eBusiness Stages
eBusiness solutions start with asking yourself two questions:
What business processes touch my customers? How can I improve those processes with Web technology?
Once you have identified some places for improvement in your organization the
stages for development can be as follows:
Build a Web presence
This is the most obvious and logical introduction of e-business technology.
This first website, sometimes called brochureware is normally static with
limited interaction. It is meant to be an introduction to your website
visitors.
Enable Transactions
The next stage of e-business is conducting transactions via the website. These
business transactions could include anything from taking accepting funds for
services or products to event registration.
Streamline Internal Business Operations
The next thing to consider is how are you responding those transactions
internally. This stage involves building an intranet or internal website that
helps your organization function more effectively and provide better customer
service.
Allow Interaction and Personalization
Interaction on your site for a new visitor may not be a fit for the visitor
that has been to your site numerous times. This stage involves providing
personalized services and content from your Web site. This personalized service
builds great loyalty among your visitors.
